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Fun Forest GmbH

Park Management

Streamline adventure park operations

Entertainment
Germany

Overview

Exiverlabs developed a powerful Reservation and Ticket Management application for Fun Forest GmbH, designed to elevate the management of their Adventure Parks. The system streamlines booking processes with a user-friendly interface, ensures rule enforcement for seamless operations, and enhances customer engagement through automated communications.

2x

Revenue Growth

50k+

Tickets Sold

5

Park Locations

+40%

Booking Efficiency

The Challenge

  • 1.

    Inefficient manual booking processes leading to errors and lost revenue.

  • 2.

    Complex rule enforcement for different park locations and activities.

  • 3.

    Lack of a centralized system for managing customer data and communications.

  • 4.

    Need to improve customer retention through vouchers and coupons.

The Solution

  • Deployed a robust reservation management system for real-time bookings.

  • Implemented a flexible rules engine to automate policy enforcement.

  • Integrated an email management system for automated customer communication.

  • Added voucher and coupon management to drive customer loyalty.

Key Features

Reservation System

Seamlessly handles booking operations to enhance user experience.

Rules Management

Booking rule enforcement to meet business policies.

Email Automation

Automated confirmations, reminders, and customer engagement.

Frequently Asked Questions

Can the system handle multiple park locations?

Yes, the platform is designed for centralized management of multiple park locations, allowing for scalable operations.

How flexible are the booking rules?

The Rules Management engine is highly flexible, allowing you to define specific policies for different activities, times, and locations.

Does it support online payments?

Yes, the system integrates with major payment gateways to support secure online ticket purchases.

Can I manage employee schedules?

The system includes features for secure handling and organization of employee data, which can be extended for scheduling.

How does the voucher system work?

You can generate and manage vouchers and coupons for promotional campaigns, which customers can redeem during the booking process.

Key Result

2x Revenue Growth

Technologies

ManagementTicketingOperations

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